Key details,
a. All parcels are shipped worldwide by reliable Premium Airmail with Tracking Number provided.
b. Door-to-door tracking number provided.
c. We process orders within 1-2 days.
d. China Warehouse - Typically delivered in 2 weeks. Sometimes it's faster, sometimes it's slower depending on the season.
e. EU VAT - our shipping method is DDP, means Delivery Duty Paid, duty is already pre-paid by us to your Custom so you should not be charged for any duties. *Tracking starts with YT
f. Non EU European countries - our shipping method have had included VAT so you should not be charged VAT
1. Countries we ship to as following,
United States(US), United Kingdom(UK), Germany, Canada, Australia, New Zealand, Austria, Indonesia, Poland, Malaysia, Japan, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Brazil, Malta, Switzerland,
Mexico, South Africa, UAE,
Saudi Arabia, Egypt, Philippines, Singapore, South Korea, Israel, Thailand, India, Hong Kong, Ukraine, Russia, Taiwan, Turkey, Chile, Cyprus, Philippines, Morocco, Puerto Rico, Iceland,
Qatar, Kuwait, Bahrain, Vietnam,
Kenya, Tanzania, Rwanda, Angola, Pakistan, Ghana, Uganda & Nigeria and so on.
Email us if your country is not in the list.
Additional details for the below destinations,
United States
- China Warehouse ships to all states except Guam (if you are keen, scroll down to bottom for more info)
-
US Warehouse ships to all 55 states including Hawaii & Alaska.
- local deliveries are usually delivered by USPS depending on the load
United Kingdom
- typically arrives faster than other countries
- parcels are declared at actual value, no complaints of custom duties so far
- local deliveries are usually delivered by Royal Mail and Hermes in some case
Canada
- no more crazy high shipping fee to Canada! Same free shipping as to the US!
- shipping delays normally happen at the Canadian border and local delivery
-
US Warehouse ships to Canada as well! Order here for fast shipping
- local deliveries usually by Canada Post
EU Countries VAT
- VAT is included in the selling price/shipping fee and prepaid by the seller.
India
- latest shipping time in year 2025 is around 2-3 weeks
- *there's a 2kg weight and volumetric weight limit for airmail to India so you will receive an email from us to confirm that you allow us to discard the retail box and ship it with our thick WPL shipping box.
Chile
- please provide your Recipient Tax Number (RUT/CPF/CNPJ/EORI) at the Note to Seller box at the bottom of the cart page or send it to us via email (do not put it in your address, we will not be responsible for shipping issue from that"
- example shipping time
here
South Africa
- We can now ship any products to South Africa. No more size or weight limit.
- please write your 13 digit ID number into the Order Note box(bottom of the cart page) as this is required for shipment to SA
Portugal
- ships to all states except island such as Madeira & Azores.
Malaysia, Singapore
- Final delivery via Ninjavan
Taiwan
- Please submit recipient name in Chinese, 10 digits ID number and recipient tax number in the note box at the bottom of the cart page 需要收件人的中文名字，收件人的身份证号码(格式是共10位，第1位是英文字母) 和 收件人税号, 请填在购物车页面的备注各自里或电邮我们
- Please submit address in chinese word too.
Philippines
- You can shop on Official Store here and we have found a good reliable shipping method as fast as 6 days delivery!!!
Check out the tracking
here
UAE
- usually quite fast, in 7-10 days
- has a strict parcel content policy such as grease and loctite, these will be removed before ship
Israel
- Israel custom has been strict about importing goods containing radio frequency so we are unable to ship RTR cars and Radio.
- Since 2023, custom has been strict as well and we declare actual value
Ukraine & Russia
- temporarily paused due to the war
Turkey
- requires recipient ID number. Please submit at the "note to seller" at the bottom of the cart page
- max 5 parcels per person per month
Switzerland
- We can now ship any products to Switzerland. No more size or weight limit.
- Upgrades and parts can be shipped normally.
Korea
- Please provide the following details in the "note" at the bottom of cart page
a. Your full Korean name *not English version
b. Personal Custom Code. Starts with P + 12 digits number
Norway
a. the price you paid has included the VOEC tax implemented in 2024. you should not be asked to pay for tax when collecting your parcel
b. shipping to Norway has parcel size limit of max 45cm length, our RTR shipping box is as long as 47cm so some model may need to have the retail box discarded. We will reach out to you if your parcel is longer than the length limit
Iceland
- only parts and metal upgrades within 2kg
Romania
- please provide your tax number in the "Order note" at the bottom of the cart page
2. Process of Shipping
a. we process new orders within 1-2 days
b. once it's packed and labeled, it will be domestically shipped to the international shipping company about 400km away from us, usually arrive on the next day
c. international shipping company will then process and pass it to the airline - usually 2-3 days process
d. once it's with the airline, it will reach the destination country in 1-2 days depending on flight availability
e. your parcel will then go through customs clearance and then transit to the local delivery. the speed here will be determined by your local delivery speed
3. Where can I locate the tracking number?
a. Whenever an order is processed, the tracking number is sent to your email. Be sure to sign up with the correct email
b. Login to your store account > order details
4. Cancellation / Refund Policy
a. You can request for cancellation if - the order has not been packed or fulfilled yet & with a valid reason. This still depends from case to case as there are time-zone differences between you sending us the message and us reading the message hours later.
b. No cancellation if,
i. the item is already been packed and fulfilled, as we are not able to pull it back once the parcel is with the shipper. and without a valid reason
ii. customer refuses accepting the parcel upon delivery
iii. buyer remorse
- Warning - Often time it cost more to return the parcel to China and duties will be borne by the buyer. From our experience, the failure of return is very high as well due to the difference in address language. Return at your own risk.
Please email us at sales@wpl-rc.com for cancellation. There is no self-service cancellation in the store as it's case to case basis because we strive to process your order within 24hrs.
5. How much is the shipping fee?
Items with FREE Shipping label is free shipping to Zone 1 countries
Just add the item to your cart, click checkout, and fill up your address, the system will tell you if it's free shipping or if there's any shipping fee
For parts, the shipping fee is per 500gram, Read here for tips on how to add more items without increasing your shipping fee
***Order above USD89(not including shipping) entitles to Free Shipping on spare parts.
6. Shipping to Lebanon, Egypt, Mauritius & Sri Lanka
b. Add an item to the cart, view your cart, and add your Aramex account ID to the "special instruction/note" box
c. Click checkout, and key in the China address provided by Aramex.
* for items with a free shipping tag, you may email us to get a refund for the shipping fee.
7. Shipping to Isle of Man
8. I have received the parcel but I no longer want it. Can I return it?
No. Buyer remorse is not accepted.
9. Custom duty
- it is the responsibility of the buyer to pay for import tax/customs duty of their destination. This is a standard among any stores.
- we are not responsible for delay or any issue caused by Custom as it's beyond our control
- refusing to pay for import tax/custom duty is not a valid/acceptable reason for return or refund
10. How do we pack your parcel?
"Some says, that WPL shipping box is made to survive WW3, all we know is..." - Someone says
"The first thing I want to focus on is what you get when you buy from WPL-RC.com. The quality of the shipping itself. This is a 3 ply heavy duty cardboard that is double wrapped. On the inside everything has its own packages. Wrapped tightly in bubble wrap. Every sensitive piece I received was in perfect working condition. I even stood on top of the box to see and it held my weight!" - Adam Peebles
11. Parcel theft
With the rampant parcel theft happening in the US & UK, we are not responsible for orders that have tracking showing "Delivered" and subsequently stolen by a thief.
* Please keep an eye on your tracking and look out for your door during delivery day.
* Watch news report video
here
12. Replacement
If the product arrived with broken parts due to shipping or manufacturing defects, we will only send the replacement parts. We will not send an entire model.
14. Parcel delay/no tracking update for too long
- Our delivery takes about 2 weeks to be delivered on average. If you have not received your parcel for close to 30 days since you placed the order, please contact us immediately! We will not be responsible for your parcel delivery issue if you reach out to us after 50 days of the order being placed.
- Only parcel without tracking update for 30 days since the last tracking message will be deemed lost and either refund or reship will be made according to customer's request. If your order's last tracking update is not 30 days yet, please be patient as there are delay sometimes.
15. How to find out the local post office tracking number
To find out the local post office tracking number, visit Aftership > paste your tracking number and the first line of tracking will display the Last Mile tracking number and its courier. Example below,
16. Parcel lost due to wrong address/details provided
a. Please double check your order address before placing the order. If the provided address is incorrect, please email us immediately. We may or may not be able to amend your shipping address depending at what stage the order processing it.
b. We are strictly not responsible for shipping delay or parcel lost due to wrong address/details provided in the order.
c. For destination/country with redelivery service(majority of the countries we ship to), parcel that fails to deliver due to wrong address/details will be sent to a returned warehouse near you and can be redeliver again however it takes at least 2 weeks to initiate the redelivery process.
d. For destination/country with no redelivery service such as Malta, Cyprus, Slovenia, Croatia, Chile, Nigeria, Kenya, Uganda, Pakistan, Tanzania, Rwanda, Angola, Egypt the parcel will be destroyed if the parcel fails to deliver due to wrong address/details or recipient not available at the point of delivery.
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